Last updated: January 2026
All WildSpirit Testament garments are produced on a made-to-order basis.
Each item is created specifically for the customer once an order is placed. This approach reduces waste, avoids overproduction, and supports responsible, deliberate manufacturing.
Because our products are made to order, different return rules apply compared to mass-produced or stock-held items.
Due to the made-to-order nature of our products:
We do not accept returns or exchanges for change of mind
We do not accept returns for sizing or colour preference, where accurate sizing information and product descriptions have been provided
We do not offer direct exchanges
This includes, but is not limited to:
Ordering the wrong size
Preferring a different colour or design
Deciding the item is no longer wanted
This policy is permitted under UK consumer law for goods that are made to order or clearly personalised.
Your statutory rights are not affected.
We take full responsibility for genuine manufacturing faults or fulfilment errors and will always work to resolve them fairly.
An item will be considered faulty or incorrect if it arrives with:
Printing defects or errors
Damage sustained during production or transit
An incorrect design, garment type, size, or colour compared to the order confirmation
To report an issue, please contact us within 14 days of delivery at:
contact@wildspirittestament.co.uk
Please include:
Your order number
A brief description of the issue
Clear photographs showing the fault or error
Where necessary, issues may be assessed in consultation with our production partner to determine whether the fault occurred during manufacture or transit.
The following are not considered manufacturing faults and are not eligible for refund or replacement:
Damage occurring after delivery, including wear, washing, or misuse
Damage caused by failure to follow care instructions
Accidental or deliberate damage after receipt
Normal variations in print placement, texture, or colour inherent to print-on-demand production
Minor variations that do not affect the garment’s intended use or wearability
Perceived fit differences where the garment matches the published size guide and product description
We reserve the right to decline refund or replacement requests where evidence indicates the issue occurred after delivery.
Once an issue has been reviewed and confirmed as a manufacturing fault or fulfilment error, we will offer one of the following, at no additional cost to the customer:
A replacement item, or
A full refund, including original shipping costs
In some cases, we may not require the item to be returned and will base our decision on the evidence provided.
Where a return is required due to a confirmed fault or error, return postage will be covered by us.
If an issue is determined not to be a manufacturing fault or fulfilment error, a refund or replacement will not be issued.
This does not affect your statutory rights.
We cannot offer refunds or replacements for:
Change-of-mind purchases
Normal variations inherent to print-on-demand production
Items damaged after delivery due to wear, washing, or misuse
Fit concerns where the item matches the published size guide
We strongly encourage customers to:
Review sizing charts carefully
Read product descriptions and sizing guidance in full before ordering
Each item is made specifically for you. Careful selection helps ensure the best possible fit and experience.
Sizing guidance is provided to support informed purchasing decisions but does not guarantee individual fit outcomes.
Approved refunds are:
Issued to the original payment method
Processed within 5–7 business days of approval
Banks or card providers may take additional time to display the refund.
For any questions regarding orders, refunds, or replacements, please contact: